02038713395: Is It Deliveroo or a Scam?

Last checked: 7 September 2026

020 3871 3395 is most commonly reported as a Deliveroo delivery and restaurant-contact number.

Customers frequently report receiving calls while an order is active, particularly when a rider cannot find an address or a restaurant needs to discuss an unavailable item.

However, suspicious calls have also been reported, including a case involving someone claiming to represent Nando’s while requesting unrelated personal or social-media information.

The safest approach is therefore not to treat the number as automatically safe or automatically fraudulent.

Check the live order in the Deliveroo app before trusting the caller, and never provide passwords, one-time passcodes, card details or social-media login information during an unexpected call.

Who Is Calling From 02038713395?

Most reports surrounding 02038713395 connect the number with Deliveroo orders.

The important distinction is that the person speaking may not necessarily be a Deliveroo customer-service employee. Depending on the circumstances, the call may come from a delivery rider or from the restaurant preparing the order.

Typical examples include a restaurant calling because an item is unavailable, a rider asking for directions, a restaurant offering a substitute product, or someone trying to resolve an access problem at the delivery address.

This explains why two people receiving calls from the same number may hear completely different businesses or individuals on the other end.

A caller might say they are from a local takeaway, Nando’s, a bakery or another restaurant even though the displayed phone number remains 020 3871 3395.

That alone does not necessarily indicate a scam.

Why Does Deliveroo Use a London Number Instead of the Restaurant’s Number?

Food-delivery platforms can use intermediary or masked calling systems rather than exposing a customer’s personal mobile number directly to every restaurant or courier.

The system effectively places a communications layer between the customer and the person handling the order.

As a result, the customer’s phone may display a central business number rather than the actual mobile number belonging to the rider or restaurant.

This has several benefits. It helps reduce unnecessary disclosure of personal telephone numbers, lets couriers and restaurants communicate about active orders, and allows contact arrangements to be controlled through the delivery platform.

It also explains why somebody living hundreds of miles outside London can still receive a call showing an 020 London number.

A London caller ID therefore does not mean the delivery driver is physically standing somewhere in London.

What Does the 020 Prefix Actually Mean?

The 020 area code belongs to London.

One common misconception is that “0203” is itself a separate London area code. Technically, the geographic code is 020, with the following digit forming part of the subscriber number.

Numbers beginning 020 3… are widely used by companies, contact centres, cloud-phone systems and VoIP providers as well as conventional organisations based in London.

A geographic-looking number should consequently never be treated as proof of physical location or identity.

Modern business telephony makes it possible to route calls through cloud systems, shared platforms and intermediary telephone services. Numbers can also move between communications providers.

Most importantly, the number displayed through Calling Line Identification, or CLI, should not be regarded as authentication.

Caller ID can be manipulated or spoofed.

Is 02038713395 a Legitimate Deliveroo Number or a Scam?

The evidence should be interpreted contextually.

If a person has just ordered through Deliveroo, the app says a rider is approaching, and a caller from 020 3871 3395 asks which entrance to use, the circumstances strongly support a genuine delivery call.

Similarly, if the restaurant calls shortly after the order is accepted and says a particular meal is unavailable, that is consistent with the normal reports surrounding this number.

The situation becomes much more suspicious when there is no active Deliveroo order, the caller cannot describe the relevant order, or the conversation moves away from delivery altogether.

A caller should also be treated cautiously if they request a password, one-time security code, complete payment-card details, banking credentials or access to a social-media account.

The key principle is simple:

A familiar caller ID can support the context of a call, but it cannot prove who is actually speaking.

How Can You Verify a Call From 02038713395?

The quickest verification method is to look at the delivery platform rather than relying on the telephone number.

Open the Deliveroo app while the call is taking place or immediately afterwards and check whether there is an active order.

Look at the order status, restaurant name, delivery progress and any messages concerning unavailable items or difficulty finding the address.

If the caller says they are a driver who cannot locate the property and the app simultaneously shows the rider close to the delivery address, the details correspond with one another.

If somebody claims an order has been cancelled, changed or delayed but the application shows something completely different, do not make decisions solely on what the caller says.

The same principle applies if the caller claims to represent another delivery platform. Check the relevant service directly.

Do not follow links sent unexpectedly by the caller or use contact information supplied during a suspicious conversation. Open the delivery application independently.

What Was the Reported Nando’s Scam Variant?

One reported incident associated with this number described a caller claiming to represent Nando’s before attempting to obtain information connected with the recipient’s social-media presence.

That pattern differs significantly from a normal restaurant call.

A legitimate order-related conversation might reasonably involve the name of the order, an unavailable dish, allergies already supplied with the order, delivery instructions or a possible substitute.

It should not normally turn into questions about social-media credentials, passwords, verification codes or account access.

The reviewer also described characteristics of the caller’s accent. An accent is not evidence that a call is fraudulent and should never be used as a scam indicator.

The meaningful warning sign is what the caller requested and whether that request had anything to do with the customer’s genuine order.

If someone claiming to represent Nando’s, Deliveroo or another restaurant requests a social-media password, an OTP or account-login information, end the conversation.

Then check the actual Deliveroo order and contact support from within the platform if necessary.

What Information Should You Never Give an Unexpected Caller?

Even when the telephone number appears to match previous genuine delivery calls, certain information should remain private.

Never disclose a full password, online banking credentials, a card PIN, a card security code, an email verification code, an SMS one-time passcode or social-media login credentials simply because somebody telephoned claiming to represent a restaurant.

Be particularly cautious when the caller creates urgency.

Statements such as “give me the code now or your order will be cancelled”, “we need your Instagram login to confirm the promotion” or “read out the security number that has just been texted to you” do not fit the normal purpose of a food-delivery call.

Order-specific information is different.

For example, telling a genuine rider which entrance to use or confirming that a substitute meal is acceptable can be necessary to complete a delivery.

The question to ask is whether the information being requested is proportionate to completing the order.

Why Might You Get a Call When You Did Not Order Anything?

An unexpected call does not automatically prove fraud.

The customer may have entered the wrong telephone number, another person at the same address may have placed an order, a restaurant may be dealing with an earlier support case, or a number may have remained associated with outdated information.

However, the absence of a genuine order removes one of the strongest indicators that a call is legitimate.

If there is no active or recent Deliveroo order, there is little reason to continue discussing personal information with the caller.

Ask what the call concerns without supplying additional details. If the explanation does not make sense, end the call.

Repeated unexplained calls can then be blocked.

Can Scammers Spoof a Deliveroo-Related Number?

Yes. Caller ID spoofing means the number appearing on a screen is not always the number from which the call truly originated.

This creates an important distinction between a number with a history of legitimate delivery use and a guarantee that every call displaying that number is legitimate.

They are not the same thing.

A fraudster does not necessarily need to control the genuine telephone line to make a recipient see a particular caller ID.

That is why verifying the underlying event is more effective than simply recognising the telephone number.

If an order exists, check it.

If a payment problem is claimed, check it inside the account.

If a restaurant allegedly cannot provide an item, compare the caller’s information with the restaurant and active order shown in the app.

What Should Businesses Learn From Calls Like 02038713395?

The issue is particularly relevant to businesses because shared and spoofed caller IDs can cause more disruption than an occasional unwanted call to a personal mobile.

A receptionist, customer-service team or shared business line may receive dozens of calls every day. Employees cannot realistically research every unfamiliar number before answering it.

Businesses therefore need procedures based on verification rather than caller-ID recognition.

Call-screening systems can help identify known nuisance patterns, while modern business VoIP platforms can preserve call logs and routing information for later investigation.

Staff should also understand that a recognisable CLI does not automatically authenticate a caller.

For sensitive requests, employees should verify the organisation independently before transferring information, resetting an account, changing payment details or revealing customer data.

Companies receiving repeated spoofed or nuisance calls can also review their telephony configuration with their provider, use appropriate inbound screening controls and retain relevant call records.

The same principle applies when a company’s own number is being impersonated.

Customers should be encouraged to verify unexpected financial or security requests through a known company channel rather than simply trusting the number displayed on their phone.

FAQs About 02038713395

Is 02038713395 Deliveroo?

020 3871 3395 is most commonly reported in connection with Deliveroo, including calls from riders and restaurants regarding active orders. However, caller ID can be spoofed, so the number alone cannot guarantee that every call displaying it is genuine.

Is It Safe to Answer 02038713395?

It can be reasonable to answer if a Deliveroo order is currently active. Listen to what the caller needs and compare it with the order shown in the app. Do not provide passwords, one-time security codes, complete payment details or unrelated account information.

Why Do I Get Calls From Random London Numbers About Food Delivery?

Delivery platforms can use intermediary or masked telephone systems that display a central business number instead of a courier’s or restaurant’s personal phone number. The number may therefore use London’s 020 area code even though the person calling is somewhere else in the UK.

Can a Restaurant Call From the Same Number as a Deliveroo Driver?

Yes. Reports associated with 020 3871 3395 indicate that both restaurants and people handling Deliveroo deliveries can appear through the same intermediary number. This is why the business named by the caller can change while the number displayed remains the same.

Is 0203 a London Area Code?

The actual London geographic area code is 020. The following digit, such as the 3 in 020 3xxx xxxx, forms part of the local subscriber number. A London-format number does not prove that the caller is physically located in London.

Should I Call 02038713395 Back?

Checking the Deliveroo app first is usually more useful than blindly returning the call. If an order is active, look for delivery problems, messages or order updates. If no order exists and the missed call was unexplained, there may be no reason to call back.

Can 02038713395 Be Spoofed?

Yes. Like other UK telephone numbers, the caller ID shown on a handset should not be treated as proof of identity. Verify the reason for the call independently, particularly if money, account access or sensitive information is involved.