02038713395 – Find Out Who’s Behind This Call

Receiving a call from 02038713395 and wondering who it is? This number is associated with Deliveroo, a well-known food delivery service in the UK.

Calls from this number are typically related to order confirmations, delivery issues, or customer support.

However, if you receive an unexpected or suspicious call, it is always best to verify its legitimacy directly with Deliveroo. In this article, we explore why you might be receiving calls from 02038713395 and how to handle them.

Who Is Calling From 02038713395?

The phone number 02038713395 has been identified as being associated with Deliveroo, a widely used food delivery service in the UK.

Customers who use Deliveroo may receive calls from this number regarding their orders, customer support requests, or security-related concerns.

If you recently placed an order with Deliveroo, a call from this number is likely related to:

• Order status updates
• Delivery driver issues, such as locating your address
• Payment verification or billing concerns
• Customer feedback requests

However, if you receive a call from 02038713395 without any connection to Deliveroo, it could be a mistaken call, telemarketing attempt, or, in rare cases, a scam.

Who Is Deliveroo?

Deliveroo is a British online food delivery company founded in 2013 by Will Shu and Greg Orlowski in London, England. The company connects customers with a wide range of restaurants and takeaway outlets, offering fast and reliable food delivery services.

Company Overview

• Founded: February 2013
• Founders: Will Shu, Greg Orlowski
• Headquarters: United Kingdom
• CEO: Will Shu (since 2013)
• Formerly Known As: Roofoods Ltd
• Customer Service Contact: 020 3699 9977

Global Operations

Deliveroo has expanded its services beyond the UK and now operates in multiple countries, including:

• United Kingdom
• France
• Belgium
• Ireland
• Italy
• Singapore
• Hong Kong
• United Arab Emirates
• Kuwait
• Qatar

How Deliveroo Works?

Deliveroo partners with restaurants and independent couriers to deliver food to customers through its mobile app and website. The process includes:

1. Customers place an order from a partnered restaurant using the Deliveroo app or website.
2. A nearby rider picks up the order and delivers it to the customer’s location.
3. Real-time tracking allows customers to monitor their order’s progress.

Deliveroo has gained popularity for its fast delivery times, a wide selection of restaurants, and a user-friendly ordering system, making it one of the leading food delivery platforms in the UK and beyond.

Is 02038713395 a Legitimate Number or a Scam?

While 02038713395 is officially used by Deliveroo, some reports suggest that individuals have received suspicious or unexpected calls from this number. This raises concerns that scammers may be using number spoofing techniques to impersonate Deliveroo.

To determine if a call from this number is genuine or fraudulent, consider the following factors:

• The purpose of the call: If it relates to a recent Deliveroo order or customer service request, it is more likely to be legitimate.
• The caller’s behaviour: A genuine Deliveroo representative will communicate professionally and will not pressure you into providing sensitive information.
• Requests for personal details: Be cautious if the caller asks for passwords, bank details, or other confidential information, as Deliveroo will not request these over the phone.
• The nature of the call: If it is a recorded or automated message claiming to be from Deliveroo but asking for unusual details, it is best to ignore or report the call.

If you are unsure about the legitimacy of the call, contact Deliveroo’s official customer support through their website or app for verification.

Why Is Deliveroo Calling From 02038713395?

Deliveroo may contact customers from 02038713395 for various reasons related to orders, customer support, or security concerns.

As a well-known food delivery service, Deliveroo prioritises efficient communication with both customers and delivery partners to ensure seamless operations.

If you receive a call from this number, it is likely for one of the following reasons:

1. Order Confirmation or Updates

Deliveroo may call to confirm details about an order, especially if there are special instructions, dietary requirements, or modifications requested by the customer. If a restaurant is experiencing delays or is unable to fulfil an order, Deliveroo may call to provide updates and offer alternative solutions.

2. Delivery Issues

A Deliveroo rider might contact you from 02038713395 if they are having trouble finding your address or accessing your location. Common delivery-related reasons for a call include:

• Unclear or incomplete address details provided during checkout.
• Restricted access to buildings or gated communities, requiring a code or special instructions.
• Weather or traffic-related delays affecting estimated delivery times.

If you receive a call regarding a delivery issue, it is usually to ensure that you receive your food as quickly and efficiently as possible.

3. Customer Service and Support Requests

If you have previously contacted Deliveroo regarding an order dispute, payment issue, or general query, their customer support team may return your call from 02038713395. This could be related to:

• Refund requests or complaints about an order.
• Payment verification in case of suspicious transactions.
• Issues with vouchers, promotions, or account settings.

4. Fraud Prevention and Security Checks

Deliveroo takes account security seriously and may call customers to verify suspicious activity or unusual payment transactions.

If their system detects an unauthorised attempt to place an order or a sudden change in account details, they may reach out to confirm whether it was a genuine action by the account holder.

Signs that the call is legitimate include:

• The representative only asks for confirmation of existing details rather than requesting sensitive information.
• They provide order-specific information that only Deliveroo would know.
• You receive a follow-up email confirming the reason for the call.

5. Feedback and Customer Experience Surveys

Deliveroo continuously strives to improve its services and may contact customers for feedback on a recent order. These calls may be part of a survey to:

• Measure customer satisfaction with the delivery process.
• Assess restaurant performance and food quality.
• Identify areas for improvement in their delivery service.

While these calls are typically optional, they help Deliveroo enhance its user experience.

How Can I Verify If a Call From 02038713395 Is Genuine?

Before responding to a call from 02038713395, take the following steps to confirm its authenticity:

• Check your recent activity on Deliveroo: If you have an ongoing order or recently contacted support, the call could be legitimate.
• Look for an email or app notification: Deliveroo often provides updates through its platform, so cross-check any related messages.
• Avoid sharing personal or financial details: No legitimate company, including Deliveroo, will ask for sensitive information over the phone.
• Hang up and call back using official channels: If the call seems suspicious, reach out to Deliveroo through their official website or customer support to verify.

What Should I Do If I Missed a Call From 02038713395?

If you missed a call from 02038713395, it is important to determine whether it was a genuine call from Deliveroo or a potential nuisance call.

Since this number is associated with Deliveroo, the call could have been related to an order update, delivery issue, or customer support inquiry. Here’s what you should do if you missed the call:

1. Check for a Voicemail or Text Message

In many cases, if a call from Deliveroo was important, they may leave a voicemail or text message explaining the reason for the call. If a voicemail was left, listen carefully to determine:

• Whether the message is related to an ongoing food order or delivery issue.
• If Deliveroo is trying to verify payment details or confirm an account-related query.
• Whether the message provides specific instructions on what to do next.

If no voicemail or message was left, proceed to the next step to verify the reason for the call.

2. Review Your Deliveroo Account

Log in to your Deliveroo app or website and check for any notifications, alerts, or messages related to a recent order. Look for:

• Order status updates: Your order might be delayed or require further confirmation.
• Payment issues: Deliveroo may have attempted to contact you regarding a failed or suspicious transaction.
• Customer support requests: If you previously reached out to Deliveroo for help, this call could be a follow-up.

If there is no information in your account, you may need to contact Deliveroo directly.

3. Verify the Legitimacy of the Call Before Calling Back

While 02038713395 is officially linked to Deliveroo, scammers sometimes spoof legitimate numbers to trick individuals into providing personal information. Before returning the call, ensure that:

• The call was expected (for example, if you recently placed an order).
• There is a valid reason for Deliveroo to contact you (such as a recent inquiry).
• You do not provide sensitive details like bank information or passwords if you return the call.

4. Contact Deliveroo Directly Through Official Channels

If you are unsure why you received the call, the safest way to confirm is by reaching out to Deliveroo’s official customer support. You can do this by:

• Calling Deliveroo customer service at 020 3699 9977 (official contact number).
• Using the Deliveroo app’s help section to chat with a representative.
• Visiting the Deliveroo website and checking for official communication.

This ensures that you are speaking directly with Deliveroo and not a third-party impersonator.

5. Be Cautious of Suspicious Callbacks

If you decide to return the call, follow these safety precautions:

• Do not share personal or financial details unless you are certain it is a legitimate Deliveroo representative.
• Avoid calling back if you have no connection to Deliveroo, as it could be a scam or telemarketing call.
• If you receive repeated calls from 02038713395 with no clear reason, consider blocking the number.

Are There Any Complaints About 02038713395?

Some individuals have reported repeated or unexpected calls from 02038713395. While many of these calls are legitimate, there have been complaints about:

• Silent calls: Calls where no one speaks when answered.
• Repeated calls with no voicemail left: Some users report multiple calls without an apparent reason.
• Possible scam calls: A few individuals claim that scammers have used this number to impersonate Deliveroo and request sensitive information.

If you experience repeated nuisance calls from this number, consider blocking it and reporting it to Deliveroo.

How Can I Stop Unwanted Calls From 02038713395?

If you do not want to receive calls from 02038713395, here are a few steps you can take:

• Block the number: Most smartphones allow users to block specific numbers to prevent future calls.
• Update your communication preferences: Deliveroo provides options to limit promotional or service calls.
• Use call screening services: Many mobile providers offer built-in spam call detection features.
• Report the call to Deliveroo: If you believe the number is being misused, inform Deliveroo so they can investigate.

Where Can I Report Nuisance Calls From 02038713395?

If you suspect 02038713395 is being used for fraudulent purposes or unwanted calls, you can report it to the following authorities:

• Deliveroo Customer Support: To verify whether the call was genuinely from them.
• Ofcom (UK Communications Regulator): To report unwanted telecom-related calls.
• Action Fraud (UK’s National Fraud Reporting Centre): If you believe the call was part of a scam attempt.

Reporting suspicious calls helps prevent others from being targeted by potential fraud or misuse.

Conclusion

The phone number 02038713395 is primarily associated with Deliveroo and is used for customer service, order updates, and fraud prevention.

However, some users have reported suspicious activity related to this number, making it important to exercise caution when receiving calls.

If you receive a call from 02038713395, verify its legitimacy by checking your Deliveroo account, avoiding personal data sharing, and contacting customer support if needed.

If the number becomes a nuisance, consider blocking it or reporting it to the relevant authorities.

FAQs About 02038713395

Is 02038713395 a Safe Number to Answer?

Yes, if you are expecting a call from Deliveroo regarding an order or support request. However, remain cautious if asked for sensitive information.

Why Did I Get a Call From 02038713395 Without Placing an Order?

It may be an error, a wrong number, or a potential scam. Verify with Deliveroo if needed.

Can Scammers Spoof 02038713395?

Yes, scammers can spoof legitimate numbers to trick recipients. Always verify calls directly with Deliveroo.

What Should I Do if I Receive a Suspicious Call From 02038713395?

Avoid sharing personal details and contact Deliveroo to confirm if the call was genuine.

How Can I Stop Calls From 02038713395?

You can block the number or adjust your Deliveroo communication preferences.

Where Can I Check Other Unknown UK Numbers?

Websites like Who-Called.co.uk provide details on unknown numbers reported by users.

Can I Report 02038713395 for Unwanted Calls?

Yes, you can report it to Deliveroo, Ofcom, or Action Fraud if you believe it was a scam call.