Have you recently received a call from 08004970623 and wondered who it might be? Many people across the UK have reported calls from this number, with some suspecting it could be linked to Virgin Media Limited, while others believe it might be a scam.

With the increasing number of fraudulent calls, it is essential to verify unknown numbers before responding.

In this article, we will explore who is behind 08004970623, whether the call is genuine or a scam, and what steps you should take to protect yourself.

Who Is Calling From 08004970623?

Who Is Calling From 08004970623

The number 08004970623 is registered under Virgin Media Limited, one of the UK’s largest telecommunications providers.

Virgin Media frequently contacts its customers for various reasons, such as service updates, promotions, and technical support.

However, many users have reported receiving calls from this number regarding insurance or financial services, raising concerns about whether these calls are genuinely from Virgin Media or a scam attempt.

Some key points to note about 08004970623:

  • It is officially associated with Virgin Media Limited.
  • Some customers receive legitimate service calls from this number.
  • There are reports of unsolicited calls related to insurance sales, which could be a scam.

If you receive a call from this number, it is best to verify the identity of the caller before engaging in any conversation, especially if they request personal or financial information.

Who Is Virgin Media?

Virgin Media Limited, officially known as Virgin Media O2 Limited, is a leading telecommunications company in the United Kingdom.

It was established in 2006 and is known for providing broadband internet, television, fixed-line telephone, and mobile services across the UK. The company operates under the parent organizations Virgin Media O2 and Liberty Global.

Virgin Media has played a significant role in the UK’s digital transformation, offering high-speed broadband and advanced TV services to millions of customers. Its headquarters are located in Reading, England, at Green Park.

History and Background

Virgin Media was formed through the merger of NTL and Telewest in 2006, with the Virgin brand being introduced in 2007 after securing a licensing agreement with Virgin Group.

This merger created one of the UK’s first major quad-play providers, offering TV, broadband, landline, and mobile services under one brand.

In 2021, Virgin Media merged with O2 UK, creating Virgin Media O2 Limited, a telecommunications giant serving millions of UK households and businesses.

Key Services Provided by Virgin Media

Virgin Media offers a wide range of services, including:

1. Broadband Internet:

  • One of the fastest broadband providers in the UK.
  • Uses a fibre-optic network to deliver high-speed internet services.
  • Offers Gig1 Fibre Broadband, with speeds up to 1Gbps.

2. Television Services:

  • Provides Virgin TV 360, an advanced TV service with on-demand content, live TV, and streaming options.
  • Includes access to major platforms like Netflix, Prime Video, and Sky Sports.

3. Mobile Services:

  • Operates under Virgin Mobile, offering SIM-only and contract mobile plans.
  • Provides 5G connectivity to customers across the UK.

4. Landline Services:

  • Offers home phone services with free weekend or unlimited calling options.

5. Business Solutions:

  • Provides telecom services for businesses, including broadband, VoIP, and enterprise-level solutions.

Virgin Media’s Network and Coverage

Virgin Media operates one of the largest broadband and TV networks in the UK, covering millions of homes and businesses.

The company uses its own fibre-optic network, rather than relying on Openreach (BT’s infrastructure), allowing it to offer some of the fastest broadband speeds in the country.

With the Virgin Media O2 merger, the company has expanded its coverage further, improving 5G mobile connectivity and broadband access nationwide.

Key People at Virgin Media:

  • John C. Malone – Chairman of Liberty Global (parent company of Virgin Media).
  • Lutz Schüler – CEO of Virgin Media O2 Limited, leading the company’s operations and expansion.

Virgin Media Customer Support

Virgin Media provides 24/7 customer service for its users, ensuring reliable support for billing, technical issues, and service inquiries. Customers can reach Virgin Media’s customer service through:

Is 08004970623 a Scam or a Legitimate Call?

Is 08004970623 a Scam or a Legitimate Call

While 08004970623 belongs to Virgin Media, multiple reports suggest that scammers might be spoofing this number to impersonate the company.

Callers have been known to discuss insurance policies, account issues, or refunds, which are common tactics used by fraudsters.

Some warning signs that the call may be a scam:

  • The caller asks for bank details or sensitive information.
  • There is urgent pressure to make a decision immediately.
  • The call involves unexpected refunds, compensation, or upgrades.
  • The number appears on multiple scam reporting websites.

To confirm whether the call is genuine, you can contact Virgin Media directly using their official support channels rather than engaging with the unknown caller.

Why Is 08004970623 Calling Me?

If you have received a call from 08004970623, you might be wondering why Virgin Media—or someone claiming to be Virgin Media—is trying to contact you.

While this number is officially associated with Virgin Media Limited, there are also reports of unwanted or scam-related calls from it.

The reason for the call depends on whether it is a genuine Virgin Media outreach or a potential scam attempt.

Legitimate Reasons Virgin Media May Be Calling You

If you are a Virgin Media customer, there are several legitimate reasons why you might receive a call from 08004970623:

1. Billing and Payment Issues:

  • Virgin Media may call if there is an issue with your bill, such as a missed payment or a change in your direct debit details.
  • They might remind you about an upcoming payment or discuss billing adjustments.

2. Service and Technical Support:

  • If you recently reported a technical issue or scheduled maintenance, Virgin Media’s customer support team might be following up on your service request.
  • Calls may also be related to network upgrades, outages, or scheduled maintenance in your area.

3. Promotional Offers and Upgrades:

  • Virgin Media regularly contacts customers with special deals, such as discounts on broadband, TV packages, or mobile plans.
  • These calls may inform you about new services, loyalty rewards, or better packages based on your usage.

4. Customer Satisfaction Surveys:

  • After a recent interaction with Virgin Media’s support team, you may receive a call requesting feedback on customer service.
  • These surveys help the company improve its services and customer experience.

5. Fraud and Account Security Alerts:

  • If Virgin Media detects unusual activity on your account, they may contact you to verify recent transactions or login attempts.

However, they will never ask for sensitive details such as passwords or banking information over the phone.

If you are expecting a call from Virgin Media for any of the reasons above, you should still verify the call by checking their official contact details or calling them back directly.

Possible Scam Attempts Using 08004970623

If you are not a Virgin Media customer or the call seems suspicious, there is a chance that scammers are spoofing this number to impersonate the company.

Fraudsters often use well-known company names to trick people into revealing personal information or making payments.

1. Fake Account Verification Requests:

  • Callers may claim there is an issue with your Virgin Media account, asking for sensitive information like passwords or bank details.
  • Virgin Media will never ask for these details over the phone.

2. Refund or Compensation Scams:

  • The caller may state that you are entitled to a refund or compensation due to a service issue.
  • They may ask for your bank details to “process the refund,” which is a clear sign of fraud.

3. Fake Broadband or TV Upgrades:

  • Scammers might offer exclusive deals on broadband or TV packages, urging you to sign up quickly.
  • They could request an advance payment or bank details, which Virgin Media does not require for legitimate promotions.

4. Insurance and Extended Warranty Scams:

  • Some reports suggest that callers from 08004970623 discuss insurance policies for broadband routers, TV equipment, or home appliances.
  • Virgin Media does not make unsolicited calls about insurance or warranties.

5. Robocalls and Automated Messages:

  • If you receive a pre-recorded message asking you to press a button to continue, be cautious.
  • Legitimate customer service teams usually have live representatives rather than automated messages asking for personal details.

How to Handle a Call From 08004970623?

How to Handle a Call From 08004970623

If you receive a call from 08004970623, it is important to stay cautious and take the necessary steps to verify its authenticity.

Whether the call is from Virgin Media Limited or a potential scammer, following these guidelines will help protect you from fraud and unwanted communication.

1. Do Not Answer Immediately

Before picking up the call, consider whether you are expecting any communication from Virgin Media. If you have no ongoing issues, pending service requests, or payments due, the call may not be necessary for you.

If you missed the call, wait to see if a voicemail or official message is left before calling back. Virgin Media typically leaves voicemails for important matters.

2. Verify the Caller’s Identity

If you decide to answer, always verify who is calling. Ask the caller:

  • Their name and department within Virgin Media.
  • The purpose of the call and any relevant account details.
  • A reference number for the call, which can be checked with Virgin Media’s official support team.

A genuine Virgin Media representative will not hesitate to provide this information. If the caller refuses to verify details or pressures you, this could be a scam.

3. Do Not Share Personal Information

Never share sensitive details over the phone, especially if the caller asks for:

  • Bank details or card information
  • Passwords or PINs
  • Account login credentials
  • Personal identification information (e.g., National Insurance number)

Virgin Media will never ask for such details over the phone. If the caller insists, end the call immediately.

4. Ask for an Alternative Contact Method

If the caller claims to be from Virgin Media, ask them to:

  • Send an official email from a Virgin Media domain (e.g., @virginmedia.com).
  • Confirm the request via your online account (if applicable).
  • Call back from an official Virgin Media contact number, which you can verify online.

If they refuse to provide an alternative way to verify the call, it is likely a fraudulent attempt.

5. Check the Number Online

Look up 08004970623 on scam reporting websites like:

  • Who-Called.co.uk
  • Action Fraud UK’s scam reports

If there are multiple complaints about this number being used for spam, insurance scams, or phishing, avoid answering future calls from it.

How Can I Check If 08004970623 Is Safe?

If you are unsure whether a call from 08004970623 is legitimate, there are several steps you can take to verify its authenticity.

  1. Search Online for User Reports: Websites like Who-Called.co.uk allow users to report and discuss suspicious numbers. If the number has multiple scam reports, proceed with caution.
  2. Check Virgin Media’s Official Contact List: Visit Virgin Media’s website to see if the number is listed as an official contact.
  3. Call Virgin Media Directly: If you receive a suspicious call, reach out to Virgin Media’s customer service through their website or official contact numbers.
  4. Avoid Providing Personal Information: A legitimate Virgin Media representative will not ask for sensitive details over the phone without prior verification.

What Should I Do If I Receive a Call From 08004970623?

If you receive a call from 08004970623, consider the following actions:

  • Answer with caution – If you are expecting a call from Virgin Media, listen carefully and do not share personal details immediately.
  • Do not disclose sensitive information – If the caller asks for banking details, passwords, or security codes, it is likely a scam.
  • Hang up if unsure – If something feels off, end the call and contact Virgin Media directly.
  • Report suspicious calls – If you suspect fraud, report the number to Action Fraud UK and Ofcom.

How Can I Report 08004970623 If It’s a Scam?

How Can I Report 08004970623 If It’s a Scam

If you believe that a call from 08004970623 is fraudulent, you should report it to the appropriate authorities to prevent others from falling victim.

Ways to Report a Scam Call:

  • Virgin Media Customer Service – Contact Virgin Media and inform them about the suspicious call.
  • Action Fraud UK – The UK’s national fraud reporting centre.
  • Ofcom – Reports can help track fraudulent numbers and prevent scams.
  • Your Mobile Network Provider – Most networks allow customers to report and block spam numbers.

By reporting scam calls, you help prevent further fraud and protect other consumers from falling victim to similar scams.

How Do I Block 08004970623 on My Phone?

If you no longer wish to receive calls from 08004970623, you can block the number on your mobile device.

For Android Users:

  1. Open the Phone app.
  2. Find 08004970623 in your call history.
  3. Tap Block or Report as Spam.

For iPhone Users:

  1. Open the Phone app.
  2. Locate 08004970623 in your call log.
  3. Tap Info > Block this Caller.

Blocking the number ensures that future calls from it will not ring through to your phone.

Conclusion

The number 08004970623 is officially associated with Virgin Media Limited, but it has also been flagged for potential scam activity.

If you receive a call from this number, take the necessary precautions by verifying the caller, avoiding personal data disclosure, and reporting any suspicious activity.

Staying informed about phone scams can help protect you from fraud. Always check unknown numbers and report any suspicious calls to the appropriate authorities.

FAQs About 08004970623

What Is the Best Way to Identify Scam Calls?

Check the caller’s number online, avoid sharing personal details, and contact the company directly using their official website or helpline.

Can Virgin Media Confirm If They Called Me?

Yes, you can contact Virgin Media customer service to verify whether they attempted to reach you.

Why Do Scammers Impersonate Virgin Media?

Virgin Media is a well-known telecom provider, making it a common target for scammers who try to deceive customers by pretending to be from a trusted company.

What Happens If I Accidentally Share Personal Details With a Scammer?

If you shared sensitive information, contact your bank and Virgin Media immediately to secure your account and prevent fraud.

Can I Take Legal Action Against Scam Callers?

You can report fraud to Action Fraud UK and Ofcom, but direct legal action is usually not possible unless authorities pursue the scammers.

Do Phone Providers Block Known Scam Numbers Automatically?

Some networks automatically block high-risk numbers, but it is always best to manually block and report suspected scam calls.

How Often Do Scam Numbers Change?

Scammers frequently change numbers to avoid detection, so it is essential to stay alert and report suspicious calls as soon as possible.

What is your reaction?

Excited
0
Happy
0
In Love
0
Not Sure
0
Silly
0

You may also like